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Sony Playstation 4 (PS4) diagnose service

If you cannot find your fault in the common faults we have on our website or are unsure as to what is actually faulty with your console, then please select this option.

Our engineers will examine your console to diagnose the problem.

Then telephone you with a repair price.

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Customer ratings and reviews

3 rating(s) - 3 review(s)
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    We dont charge for the diagnose service, the only costs you would incur are the shipping costs.


By (Goffs oak, United Kingdom) on 16 Nov. 2015 (Diagnose) :

Faulty PS4

Brilliant service, collected and delivered within 24 hours, good price for the repair! a happy son!! thank you

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By (Devon, United Kingdom) on 11 Aug. 2015 (Diagnose) :

Over all, a good experience

I had a problem with my ps4 were it wouldn't take disc. I called up and arranged the diagnostic and console wizard talked me through the options and the possible prices. It was picked up on the Friday and dropped of on the Monday. It would have been five star as the problem was fixed except it wad returned with a different fault where the control didn't work. But the guys at console wizard sorted for it to be picked up on that day and be repaired and sent back to me for free. Very happy with the service and great customer service. For only a small inconvenience that i'm sure doesn't happen often at all, I would highly recommend this product and company.

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By (Eynsham, United Kingdom) on 24 Feb. 2015 (Diagnose) :

First Class Service

I used this option to find out why disks stopped loading or when they loaded wouldn't eject properly. Sony wanted to charge £175 to fix this regardless of the problem as the warranty expired 2 months ago. Console Wizard diagnosed the problem as a broken drive cage mechanism for free and which was a much more reasonable £65. Very happy with the service, price and speediness of the repair and return to me. I wholly recommend them for anyone not wanting to be ripped off by Sony once the warranty expires.

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