Console Wizard has two different collection and delivery options available to our customers.

These costs either

Collect + - £13.50

(England, Wales and Scotland - Excluding Highlands and Islands)

Parcel Force 24 - £19.99

(England, Wales and Scotland - Excluding Highlands and Islands) 

for the Parcel Force 24 option on both journeys.

Collect +

If you select this service, you are required to box your faulty item, ensuring that it is well packaged to protect your item during the transportation. The maximum weight is upto 10kg and the box is no larger than an aircraft cabin sized suitcase.

Console Wizard will email you a shipping label, this needs to be stuck to the box and then you will need to find the Collect+ drop off point in your geographic area. This can be found be looking on the collect + website

Your item can be dropped off seven days a week and up to 10pm (this depends on the drop off points opening hours).

The parcel will take 3 - 5 working days to reach us. We will then carry out the repair and then ship your item back to you via the Parcel Force 24 service. This is a Monday - Friday service and will be delivered back to the address you specify when placing your order online.

Parcel Force 24

This is a next day service on either collections or deliveries (Monday - Friday)

Collections and Deliveries are made Monday - Friday and between 09:00 - 18:00.

You select the day you would like to collect your faulty console, this is done in part 4 of our order process.

All the shipments are fully insured and fully trackable online via

Delivery only option

This is if you decide to ship your console to us using your own shipping company, we will return your console after the repair using Parcel Force 24 , delivery is Monday - Friday.

This service costs £9.50 for England, Wales and Scotland (excluding Highlands and Islands)

This service costs £12.00 for Scottish Highlands and Islands

This service costs £25.00 for Northern Ireland on a 48 hour service

This service costs £40.00 for Isle of Man and Scilly.


You need to put your console inside a box and ensure it is well packaged inside the box to protect your console during shipping. All we need is the bare console, no wires, controllers, etc are required. Can you also print off the invoice for your repair and place this inside the box with your console. This makes it easier for us to book in your console when it arrives at our premises (due to the amount of consoles we have arriving on a day to day basis).

** Note **

Parcels can weigh upto 27kg, so if you have a number of consoles, then place them in the same box to save shipping costs.

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